Refund policy
Refund Policy
This policy outlines refund terms for all services booked through The Verelle Group,
including mobile fees, lab-based services, notary and signing services, policy writing,
courses, and other general services.
Lab Services
Refunds are allowed for lab services, including drug tests, DNA tests, and all other lab-
based testing, as long as the appointment is cancelled at least one (1) day prior to the scheduled appointment.
Cancellations made less than one day prior to the appointment are not eligible for a
refund.
Notary & Signing Services
Non-refundable. This includes mobile notary signings, loan signings, and title/closing
services.
Policy Writing
Non-refundable.
Courses & Trainings
Non-refundable.
General Services
Refunds are allowed for services as long as the appointment is cancelled at least one
(1) day prior to the scheduled appointment.
Cancellations made less than one day prior to the appointment are not eligible for a
refund.
Remote & Non-In-Person Services
No refund once the service has been sent or rendered (e.g., remote notary documents,
virtual trainings, or digital deliverables that have already been completed or
transmitted).
Mobile Fee Refunds
The mobile fee is refunded based on how far in advance you cancel, relative to your
scheduled dispatch time:
Less than 4 hours before dispatch: no refund
4–24 hours before dispatch: 50% refund
More than 24 hours before dispatch: full refund
If you need to reschedule instead of canceling, your existing mobile fee can be applied to
the new appointment — no new fee required.
FAQs
Can I get a refund for a drug test or DNA test?
Yes, as long as you cancel at least one day
before your scheduled appointment. Cancellations made less than a day in advance are not
eligible.
Can I cancel a notary or loan signing appointment for a refund?
No. Notary and signing services are non-refundable.
What about policy writing services?
Policy writing services are non-refundable.
Can I get a refund for a course I signed up for?
No. Courses and trainings are non-refundable.
I booked a general service — can I get a refund?
Yes, if you cancel at least one day before your scheduled appointment. Cancellations made less than a day in advance are not eligible.
What if my service is remote or doesn’t require an in-person visit?
Once the service has been sent or completed, it’s no longer eligible for a refund.
Is my mobile fee refundable? It depends on your cancellation timing: no refund inside 4
hours of dispatch, a 50% refund between 4–24 hours before dispatch, and a full refund if
cancelled more than 24 hours in advance.
Can I apply my mobile fee to a new appointment instead of getting a refund?
Yes. If you reschedule, your existing mobile fee carries over — no new fee is charged.